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Customer Service

Shipping & Delivery

We are committed to improving our service and our customers' shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world. Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail. Delivery assured! If your goods are lost or checked, we will deliver them again. Cautions: If you provide us with a false address, we are not responsible for redelivering the goods.

Privacy & Security

We always attached great importance to your privacy and act to protect your personal information. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use. We will ensure that we manage your personal information securely and judiciously and will only use your personal information when it is necessary for us to deliver you a service or perform other essential business operations and activities. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent. We will always use lawful and fair means of collecting personal information and not in an unreasonably intrusive way. We do not tolerate any sort of plastic card fraud! We always do our best to ensure that your shopping experience is safe and secure. You are fully protected while shopping in our online store. The payment process is protected by industry standard encryption between the customer's browser and our site, and again between our site and the payment gateway. All that can guarantee that no one can intercept your plastic card details.

Returns & Replacements
It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund. Our procedure of goods return: Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements. Please inform us of your request of refund or return or exchange within 14 days after you receive the goods. All goods (including all parts and attachments) must be returned to us via express delivery.  You have to bear the cost for us to redeliver goods if you want an exchange. At any time, no commission charge is required for returns. Payment means for refund: credit card, Western Union. We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands. Cautions: 1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund. 2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.
Payment, Pricing & Promotions
We Accept Visa Card and Master Card Now. As credit card is widely used and it's safe for you to pay, we accept credit card. The Credit Card payment is a secure Internet payment way. We will 100% guarantee your payment safe.
Payment Details:
1. Issuing bank does not support online shopping
2. Your card balance is not enough
3. You did not fill out payment information correctly
4. You have an adverse payment records which did not pass the VISA Card & Master Card filtration system (non-payment, document deception etc.)
Once your payment is fail or you do double payment and we will contact you in time
how to solve the payment problem?
1) The best solution is change another cards to pay again;
2) Bank Transfer Payment and suggest you e-mail to tell us.
3) Western&Union pays in and e-mail to tell us.
4) Contact us in e-mail and we tell you how to solve the payment problem, our service email is [email protected]